Support

Need help? We're here for you. Reach out with questions, bug reports, or feedback — we typically respond within 1–2 business days.

Contact Us

The fastest way to get help is by email. Please include as much detail as possible so we can resolve your issue quickly.

Email: midasdottrade@gmail.com

Response time: 1–2 business days

Hours: Monday–Friday, 9am–6pm PT

What to Include in Your Request

To help us resolve your issue as quickly as possible, please provide:

A clear description of the issue you're experiencing
Steps to reproduce the problem (if applicable)
Your device model and operating system version
The version of the Midas app you're using
Screenshots or screen recordings, if possible
Your wallet address or transaction hash (if your issue relates to a specific transaction)

Frequently Asked Questions

How do I get started with Midas?

Download the Midas app from the App Store, connect a supported wallet, and follow the in-app onboarding steps. You'll be ready to trade in just a few minutes.

Which wallets are supported?

Midas supports major EVM-compatible wallets and Solana-compatible wallets. You can connect via standard wallet connection protocols.

Is Midas free to use?

The Midas app is free to download and use. Standard network transaction fees and any third-party protocol fees apply when you execute trades on-chain.

How do I report a bug or security issue?

Email us at midasdottrade@gmail.com with details. For security-related issues, please include "Security" in the subject line so we can prioritize your report.

How do I delete my account or data?

Contact us at midasdottrade@gmail.com with the subject line "Data Deletion Request." See our Privacy Policy for details on the data we collect and your rights.

I forgot my wallet password / lost my recovery phrase

Midas is a non-custodial application, which means we do not have access to your wallet credentials or recovery phrases. Please contact your wallet provider directly for recovery assistance.